Republic of Rwanda · Rwanda Housing Authority (RHA) · National Rental PlatformLaw No. 58/2021 Data Protection Compliant · Helpline 3012

Fair Disputes, Mediation & Due Process

Every rental dispute follows a transparent process with human review and clear safeguards.

Safeguard 1

Zero unlawful blacklists — arrears are private to the parties and RHA, never a public defaulter list.

Safeguard 2

A mandatory 5-day tenant response window before any arrears case advances.

Safeguard 3

Disputed amounts are clearly labelled and never treated as confirmed debt, with a right of appeal.

This is not a public defaulter blacklist.

Arrears records are private between the parties and RHA case officers, carry a mandatory response window, and expire under the retention schedule. A disputed amount is flagged and never shown as settled debt.

File a dispute (sign-in required)